Refund, Returns & Cancellation Policy

Last updated: December 31, 2025

This policy applies to all services and ecommerce purchases unless otherwise stated.

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Digital Products

All digital products (PDFs, reports, planners, downloads) are non-refundable once delivered.

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Services

Live Sessions (Calls, Coaching, Consultations)

• Cancellations must be made at least 24 hours in advance
• Late cancellations or no-shows are non-refundable

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Personalized Services (Blueprints, Concierge, Planning)

Because these services involve custom work:
• All sales are final once work begins
• No refunds after intake completion

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Travel Planning & Booking

• Planning fees are non-refundable once planning begins
• Travel costs are governed by third-party supplier policies
• Novel Local is not responsible for supplier refunds

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Physical Products (Ecommerce)

Physical products (maps, merchandise, oils, etc.):

• Must be returned within 14 days of delivery
• Must be unused and in original packaging
• Return shipping is the customer’s responsibility
• Original shipping fees are non-refundable

Damaged or incorrect items must be reported within 7 days of delivery.